Overview of Convo: Qualitative Research Platform at Scale

Convo is a qualitative research platform designed to facilitate large-scale user interviews and data analysis. It integrates advanced AI technologies to streamline the process of gathering and interpreting user feedback, making it accessible and manageable for businesses of all sizes.

Key Features

AI Voice Agent: Convo's AI voice agent can conduct natural voice conversations, allowing users to interact as if they were speaking to a human interviewer. The persona of the AI agent is customizable, including tone of voice and level of confidence.
Instant Analytics: The platform provides immediate analysis of qualitative data, enhancing productivity by automating the synthesis of interview content.
Embedded Widget: This feature enables real-time user feedback collection directly through a product interface, helping identify and address user issues promptly.
Data Handling and Privacy: Convo prioritizes data security and privacy, adhering to GDPR and AI Act regulations. It ensures that user data is handled securely and privately, with a commitment not to use this data for training its models.
Advanced Features for Enterprises:
- Editable Insights: Allows for the refinement and revision of findings in collaboration with team members.
- Advanced Analytics: Includes analysis of body language through computer vision models to add context beyond verbal transcripts.
- API Access: Facilitates integration with existing tools and workflows, supporting data uploads and insight downloads.
- Human in the Loop: Offers options to manually adjust themes and insights, ensuring control remains with the research team.

Usage and Applications

Natural Voice Conversations: Users can engage in interviews without the need for manual inputs like clicking buttons, making the process seamless and user-friendly.
AI Data Synthesis: Utilizes AI to extract key insights, segment user personas, and generate highlight reels for sharing and collaboration.
Concept Testing: Supports the testing of prototypes and concepts by collecting rapid feedback, which is crucial for iterative design processes.
Audio & Video Recordings: Captures detailed user reactions not just in text, but also through audio and video, providing a richer data set for analysis.

Pricing

Convo offers two main pricing plans:

Pro Plan: Charged at $250 per month plus usage fees, this plan includes unlimited studies, real-time analysis, and comprehensive data handling features. Additional costs are incurred per interview minute and for each uploaded transcript or video.
Enterprise Plan: Tailored for larger teams and enterprises, this plan includes all features of the Pro Plan along with additional services like volume discounts, dedicated support, and custom service level agreements (SLAs).

Testimonials

Business leaders have noted Convo's impact on their operations, highlighting its ability to move beyond simple surveys to in-depth user understanding, and its role in transforming product development through real user insights.

Conclusion

Convo offers a robust solution for conducting and analyzing qualitative research at scale. Its integration of AI technologies simplifies the collection and analysis of vast amounts of user feedback, making sophisticated research techniques accessible to companies aiming to deeply understand their customer base and enhance product offerings.