Overview of Kotae: AI-Powered Chatbot for Small Businesses

Kotae is an AI chatbot designed to automate customer interactions on small business websites. It leverages advanced chatbot technology to provide quick, natural responses to customer inquiries, using data directly from the business's content. Kotae is easy to set up, requiring no coding skills, and can be customized to fit the brand's visual identity.

Key Features

• Quick, Natural Responses: Kotae uses ChatGPT and retrieval-augmented generation technology to offer responses in over 80 languages, making it accessible to a global customer base.

• Powered by Your Content: The chatbot utilizes information from your website, business data, and FAQs to help customers effectively.

• Setup and Customization: Kotae can be ready to use in just 5 minutes. Businesses can customize the chatbot’s appearance, including logo, theme color, and welcome message.

• Data-Driven: The chatbot is trained using website scrapes, training files, and FAQs. It uses this data to automate responses and can be continually enhanced with new training data and chat history.

• Control and Customization: Users have control over the AI responses and can tailor the chatbot’s appearance to align with their brand identity.

• 24/7 Availability: Kotae operates around the clock, ensuring that customer inquiries are handled any time of the day.

Benefits

• Efficiency: Automates up to 80% of routine customer questions, allowing the business team to focus on more complex queries.

• Customer Engagement: Provides instant responses to keep customer engagement high and supports lead qualification through timely interactions.

• Continuous Improvement: Offers tools to review chat history and update training data, which helps in refining responses and improving the chatbot’s accuracy over time.

Getting Started

1. Train: Input your website URL, upload text documents, or set up an FAQ for Kotae to learn about your business.
2. Embed: Place the provided code snippet on your website to activate Kotae.
3. Customize and Optimize: Personalize the chatbot and continuously improve its performance by updating training data and refining responses based on chat history.

Frequently Asked Questions

• Free Trial: Kotae offers a free trial, allowing businesses to test the chatbot before committing.
• Multilingual Support: Supports over 80 languages, catering to a global audience.
• Customization: Users can customize the chatbot’s appearance, including its color and branding.
• Team Management: Multiple team members can manage and operate the chatbot, making it suitable for collaborative environments.

Kotae is designed to be a helpful tool for small businesses looking to enhance their customer service through automation, providing a scalable solution that grows with the business.

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