Overview of Cekura: AI Voice Agent Testing and Observability Platform

Cekura, formerly known as Vocera, is a platform designed to enhance the testing and monitoring of AI voice agents. This service is aimed at ensuring that voice AI agents operate seamlessly across various conversational scenarios, helping businesses launch their voice solutions efficiently and effectively.

Key Features

Testing

• Simulate Scenarios: Cekura allows users to test AI voice agents against both AI-generated and custom datasets. This includes testing for specific issues such as a new prompt breaking appointment cancellations or handling an impatient, interruptive user.
• Workflow Integration: Users can integrate testing into existing workflows to ensure that new updates do not disrupt service.
• Personas and Replay: The platform supports testing with different user personas and can replay real conversations to check how well the AI agent handles previously problematic dialogues.

Monitoring

• Real-Time Observability: Continuous monitoring ensures that the AI voice agents are performing optimally at all times.
• Alerting System: Cekura provides instant notifications for any errors, failures, or drops in performance, allowing for swift corrective actions.
• Detailed Insights: The platform offers real-time insights, detailed logs, and trend analysis to help maintain and improve the performance of AI voice agents.

User Interface

• Intuitive Dashboard: An easy-to-navigate dashboard provides a comprehensive overview of the agent's performance, including visualization tools and data-driven insights for ongoing improvement.

Benefits

• Efficiency: Launch voice AI agents in minutes instead of weeks.
• Scalability: Test thousands of scenarios simultaneously through parallel calling.
• Actionable Evaluation: Obtain actionable feedback in minutes to make informed decisions quickly.

Use Cases

Cekura is trusted by over 50 conversational AI companies globally and is suitable for any business looking to deploy or maintain high-quality voice AI agents. The platform's flexibility allows testing of any workflow with various personalities, tailored to specific business needs.

Customer Feedback

Cekura has garnered positive testimonials from numerous users, highlighting its effectiveness in reducing the time and effort required to test and monitor AI voice agents.

Cekura is a comprehensive solution for businesses seeking to ensure the quality and reliability of their AI voice agents, providing tools for both testing and monitoring to facilitate a smooth and efficient operation.

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